CLAIMING PROCEDURE
Procedure for Claiming Refund
The following documents must be submitted to the Fund for refund of contributions deducted erroneous.
- All Ministries and Agencies except Teaching Service Department
- Covering letter from the Human Resource (HR) office requesting refund on behalf of the officer, outlining the reasons for refund i.e. contract employment
- Certified copy of ID for the concerned officer
- Certified copy of marriage certificate where applicable
- Confirmation of bank account for the officer, on a bank letter head
- Salary print outs reflecting pension contribution deductions.
*The Human resources office in the line ministry should ensure that deductions have stopped before submitting refund claim.
- Teaching Service Department (TSD)
- Causality Return (CR) reflecting terms of appointment i.e. Substitute teacher/Unqualified Teacher or
- Causality Return (CR) for promotion
- Certified copy of ID for the concerned officer
- Confirmation of bank account for the officer, on a bank letter head
- Certified copy of marriage certificate where applicable
- Salary print outs reflecting pension contribution deductions.
The Above documents must be scanned and emailed as PDF file to [email protected]
Please contact 80002778 (Toll free) or +266 57702778 (WhatsApp) for follow up and clarification within 2 weeks of submission.
- Refunds on behalf of deceased officers-TSD
- District Administrator Confirming the beneficiary.
- Family letter appointing the beneficiary.
- Certified copy of death certificate
- Certified copy of the officer’s ID
- Certified copy if the beneficiary ID
- Certified copy of marriage certificate where applicable
- Confirmation of banking details of the beneficiary
- Causality Return (CR) reflecting terms of appointment i.e. Substitute teacher/Unqualified Teacher if the deceased was born 1st April 1964 downwards
- Salary print outs reflecting pension contribution deductions
- Refunds on behalf of deceased officers-TSD